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FAQ

Q: How much does shipping cost?

A: Standard shipping is Free.

Q: How long till my items will be shipped?

A: It Takes 1-2 Business Days to Ship Items.

Q: Why is my tracking info not changing?

A: Don't worry, the item is on its way! This occurs sometimes because the labels on the package may be bent or a location scanning error has occurred at the post office.

Q: My product was out of stock after I placed my order, what should I do? 

A: All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Q: How long does it take until my product is delivered?

A: An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 15-25 business days of the date of your order. (Business days meaning Monday to Friday, except holidays.)
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Q: How will I know the shipping cost for my purchase?

A: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the area to which the item is shipped.

Q: My item was damaged when I received it, what should I do?

A: If there is any damage to the packaging on delivery, contact us immediately at Rosslandservices@Gmail.com 

Q: What if I have any questions?

A: Feel free to send us an E-Mail with the subject of your concerns at  Rosslandservices@Gmail.com 


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